Role: Help Desk Agents

Location: Canada (Remote)

Type: Contract

Day to Day job Duties: (what this person will do on a daily/weekly basis)

Manage inbound requests for support via multiple channels including: Chat, Telephone, Automated Email, Portal Generated requests.
Diagnoses and troubleshoots Level 1 problems encountered with personal computer hardware, software, and peripherals.
Answers the help desk line and responds to users' requests regarding computer systems.
Acknowledges receipt of all user requests within defined service levels.
Initiates service orders (tickets) for all user requests, assisting users as necessary to provide appropriate information.
Manage inbound requests for support via multiple channels including: Chat, Telephone, Automated Email, Portal Generated requests.
Maintains user information and documentation.
Participates in ensuring that client requests via the ticketing system are managed to closure.
Diagnoses and troubleshoots Level 1 problems encountered with personal computer hardware, software, and peripherals.
Answers the help desk line and responds to users' requests regarding computer systems.
Acknowledges receipt of all user requests within defined service levels.
Initiates service orders (tickets) for all user requests, assisting users as necessary to provide appropriate information.
Maintains user information and documentation.
Participates in ensuring that client requests via the ticketing system are managed to closure

Basic Qualifications: (what are the skills required to this job with minimum years of experience on each)

Must be fluent in French Canadian and English language
Strong telephone etiquette skills
Ability to develop business relationships and communicate effectively with the user community.
Basic trouble shooting skills.
Basic understanding of the fundamentals of network, server, and desktop administration, installations, upgrades, techniques, tools, and equipment

Nice to Have; (But not a must)

Contract work,