Job Description
The VIP Concierge Agent is responsible for providing personalized services such as booking accommodations, dinning, and entertainment for our VIP guests.
Duties:
- Build strong relationships and memorable experiences for guests to ensure a high level of guest satisfaction.
- Check-in and check-out VIP guests.
- Answer phones in a timely, courteous and professional matter.
- Assist all hotel guests by providing information, directions, tours, entertainment etc.
- Prepare and serve complimentary drinks for VIP guests.
- Reserve rooms for VIP guests and accommodate any special room requests.
- Input same day reservations for VIP guests, verifying marketing codes.
- Book restaurant reservations for all on property outlets and cabanas for guests.
- Assist in play evaluations for VIP guests.
- Arrange limousine transportation for guests.
- Provide support for Special Event functions.
- Promptly review and respond to all VIP Service email requests from guests or hosts.
- Maintain appearance and cleanliness of VIP Service and Concierge areas.
Qualifications:
- Must be at least 21 years old.
- High school diploma, G.E.D or college degree preferred.
- Must be able to maintain a valid license with the Gaming Control Board and a valid Alcohol Awareness Card
- Experience in a Hotel/Casino environment preferred.
- Experience with the AS/400 and CMS Tracking System preferred.
- Knowledge of nearby destinations and directions to them.
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